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Sterling Bank's On Line Banking allows our customers secure and convenient access to their accounts using the Internet anytime of the day, any day of the year. Some functions available with Online Banking are:
- Access and print information on all accounts including loans.
- Review and print transactions and statements.
- Confirm deposits, withdrawals and checks cleared.
- Transfer funds between accounts and make loan payments
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| A personal computer, a modem, an active account with an Internet Service Provider (ISP), Internet browser software such as Microsoft Internet Explorer (ver. 5 or higher), Netscape Navigator (ver. 4.7 or higher), or America Online, and an account with Sterling Bank. You will also need a user ID and PIN number. |
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| The Electronic Banking System takes full advantage of the security provided by your Web browser and your Web server. Your transactions are encrypted as they travel over the Internet. Anyone trying to listen in on your communications will not be able to decipher them. Your Electronic Banking System is protected by a password (or "PIN: your Personal Identification Number). No one can use your account without knowing your PIN. |
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| A one-time application is required to sign up for Sterling Bank On Line. Existing Sterling Bank customers may obtain this application on line. Once completed, submitted, and accepted by Sterling Bank, you will receive, by e-mail, a customer ID and PIN number. Upon your first visit to Sterling Bank On Line you will be asked to select a PIN of your choice and that PIN will be used whenever you access Sterling Bank On Line. |
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| Account information is updated nightly Monday through Friday (excludes Saturday, Sunday and federal holidays). For example, you will be able to view Monday's account information and transactions on Tuesday morning. |
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| Yes, we will continue to mail a copy of your statement at regular intervals. |
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| With Internet Banking, you can view your Sterling Bank Checking, Money Market, NOW, Savings, Certificate of Deposit, and IRA accounts, as well as most loans. |
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| Yes, you can link all your Sterling Bank accounts provided the accounts have the same primary Taxpayer Identification Number. |
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| Simply contact a customer service representative to have an account added or deleted from your On Line Banking list of accounts. |
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| Yes, however funds transfers and loan payments may only be performed between accounts with the same primary Taxpayer Identification Number. |
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| Transfers can be made at any time. However, please note the transfer cut-off time is 3 PM during regular banking days, which excludes weekends and holidays. Any transfer made after 3PM will be processed on the next business day and post on the first business day following processing. |
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| If you lose or forget your PIN you may contact a customer service representative at 856-273-5900. After confirming your identity your PIN will be reset to the last four digits of your Social Security Number. |
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| Customers may change their PIN number at any time from the "Management" menu. |
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| Sterling Bank On Line has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN number. |
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| If you get an error message please make a note of the message, the error number and the time. Then simply contact the bank and we will make every effort to resolve the issue as soon as possible. |
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In order to pay bills through Sterling Bank’s Bill Pay Service, you must first set-up your payee(s). Under the Bill Payment option, click on “New Payee.” When prompted, enter your Customer ID and PIN. Then, follow the prompts to create a list of payees.
Select “New Payment” under the Bill Payment option to generate a bill payment. Bills can be paid on a one-time basis or on a predetermined regular schedule. The system will determine if the bill will be paid electronically or by check. For a record of your transactions, you can simply click on “Payment History” and view or print the page. |
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Scheduled payments are processed Monday through Friday. The cutoff time for payments is 1:00 PM (EST). Payments entered before this time will be processed that day. Payments entered after 1 PM (EST) will be processed the following business day.
If the payment is by check, note that it can take up to five (5) business days to reach your payee by mail. Please adjust the payment date to account for this.M
Allow up to three (3) business days for electronic payments to reach your payee. Payments are generally deducted from your checking account within two business days of the payment date. |
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| You can pay anyone in the continental United States. The only restriction is that you cannot pay any Government Agencies. |
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| Yes, any text entered in the memo field will print on the check. The account number that you entered when adding the payee to your Personal Payee List is also printed on the check. This lets the payee know to which account the payment should be applied. |
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Following is a table of the available status values and their associated definitions:
PENDING - The payment has been processed, but not yet sent.
PROCESSED - The payment has been sent and processed.
HOLD - The payment has a research request on it. This usually means the payment is incomplete, but can be processed when the issue is resolved.
STOPPED - The consumer or Bill Payment service has stopped the payment. Once stopped, the payment cannot be processed again.
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| No. If a vendor's address changes, you have to set them up as a new payee with the correct address and delete the old payee record. |
